TERMS & CONDITIONS

These terms and conditions outline the rules and regulations for the use of Natalie Dissel Jewellery's website, located at nataliedissel.com

1. Acceptance of Terms and Conditions

1.1 These terms and conditions apply to the use of this website, including the purchase of products and/or services (“Products”) using this website. By accessing and using this website for these or any other purposes, you agree to be bound by these terms and conditions. If you do not accept and agree to be legally bound by and comply with these terms and conditions, you must refrain from using the website.

1.2 For the purposes of these terms and conditions, “this website” shall mean www.nataliedissel.com. “we”, “us” and “Natalie Dissel Jewellery” shall refer to PT Ethical Gem Rocks and “you” or “the customer” the user of this website or our services or purchase of our products.

2. Amendments to Terms and Conditions

2.1 We reserve the right to review and amend these terms and conditions from time to time. Amendments will be effective immediately and we have no obligation to notify you of such amendments. We recommend that you check this page for amendments each time you revisit this website. Your use of this website will represent an agreement by you to be bound by the terms and conditions as amended.

3. Your Account and Password

3.1 You are able to set up an account login (with a username and password) to verify your identity when you use this website. You must ensure that your account details are complete and accurate when submitted to us, that the information that you have given is true and correct, and you must keep your account details up-to-date. You agree to not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.

3.2 Your username and password are personal to you and you must at all times keep your username and password secure and confidential and not disclose them to any third party.

3.3 You agree that you are solely responsible for any use of the website by any person using your username and password (including any purchases made via the website). You agree to release and indemnify us in relation to any and all claims, loss, or liability arising out of the unauthorised use of your username or password (including any failure to keep your username or password secure and confidential).

3.4 You agree to notify us immediately by email of any unauthorised use of your account or password, or of any other breach of security.

3.5 We shall not be responsible or liable, directly or indirectly, in any way for any loss damage of any kind incurred as a result of, or in connection with, your failure to comply with this section or for any delay in shutting down your account or password after you have reported a breach of security to us.

4. Pricing

4.1 Prices shown on the website are in Euros and are inclusive of VAT at the applicable rate. USD and GBP prices are also shown, however pricing will be done in Euros when purchased. In case of a purchase in a non-EU country, the exchange rate of your payment provider will be leading and the prices on our website  will be an indication.

4.2 All prices and offers remain valid as advertised from time to time. The Euro price of a product displayed on the website at the time the order is accepted will be honoured, except in cases of patent error. Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.

5. Orders

5.1 By placing an order on this website you agree to and accept the terms and price specified in this website. This price may include additional delivery and other applicable charges. This offer may be accepted or rejected by us for any reason, including, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Your contract with Natalie Dissel Jewellery will only come into existence when you have fully paid for your order and we provide confirmation that your order has been accepted and can be fulfilled. Confirmation will be sent via email to your notified email address.

5.2 We reserve the right to refuse to process an order due to suspected fraud or unauthorised or illegal activity. If such is the case, we may reject your order or our website manager may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorised or illegal activity. We take these measures to protect our customers as well as ourselves from fraud and other unauthorised or illegal activity.

5.3 All orders are subject to the availability of products. We may reject or cancel any order due to unavailability of any product. If for any reason a product is not available, we will endeavour to notify you of the non-availability on this website. We may revise the range of products or the specification of any product at any time (except where we have confirmed our acceptance of your order) without notice to you.

5.4 Where any product is listed on this website with an incorrect price or with incorrect information, we reserve the right to reject or cancel your order (regardless of whether you have made payment for that order). You acknowledge and agree that we have no obligation to sell any product either online or in-store where that product is listed with an incorrect price or with incorrect information. Where you have already made payment for an order that is subsequently rejected or cancelled by us, we will refund the full amount paid by you in relation to that order.

5.5 You may cancel your order any time prior to the time that we send our confirmation of acceptance for that order. Once we have sent our confirmation of acceptance for your order, you may not cancel that order.

5.6 You agree that the products sold to you by us are for your own use and are not to be sold by you to any entity in the nature of a wholesale, distribution, or retail supply.

5.7 Images of our products on the website are intended to show examples of our products. The final look of the product may vary slightly from those shown on the website and sample products.

5.8 We reserve the right to change the permitted methods of payment, including the credit cards or services we are able to accept, at any time.

6. Payment

6.1 We accept all major types of credit card – Visa and Mastercard, Ideal and other payment types mentioned in our website footer.

6.2 We take all reasonable care to make our website 100% secure. Our website is operated by Shopify and uses Secure Socket Layer (SSL) technology to encrypt all data transmitted between customers and the store.

6.3 In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.  Natalie Dissel Jewellery assumes no liability whatsoever for the availability and functionality of this service. Natalie Dissel Jewellery assumes no liability for any financial loss caused by the use of BNZ payment service.

6.4 If shopping as an overseas customer – the actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit/debit card company.

6.5 Orders are processed pending availability and credit verification. We reserve the right to cancel orders upon review.

7. Delivery

7.1 Once we have confirmed our acceptance of your order, we will endeavour to dispatch your order within 3 business days unless a different time frame is specified in relation to a particular product. If we are unable to dispatch your order within this timeframe we will endeavour to contact you and advise you of the expected dispatch date. Please note that multiple orders may not always be shipped together. In addition, depending on the size of your order you may receive several shipments to complete your order.

7.2 In the event we are not able to ship to the shipping address you advise, we will notify you, your order will be cancelled, and you will receive a refund in respect of your purchase (unless you provide an alternate eligible shipping address).

7.3 Although we will endeavour to meet delivery timeframes where possible, all delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery.

7.4 Your jewellery will be gift wrapped and sent to you in a lovely Jewellery box. You can include a gift message with your order by selecting ‘Add gift options’ at checkout.

7.5 We will take every care in packing and dispatching your purchase but we are not responsible to the buyer or any person claiming through the buyer for any loss or damage to goods or products caused by any event of any kind by any person, whether or not we are legally responsible for the person who caused or contributed to that loss. We are not responsible for any loss of items that are wrongfully signed for and accepted by a third party.

7.6 We are not liable for damage incurred to goods in transit or for non-delivery. You will become the owner of the goods you have ordered once they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Please note that if you have a non-delivery arrangement with the courier company we are not liable for the loss, damage or destruction to the goods. It is the responsibility of the customer to make sure the package is delivered to the correct address and signed for by the customer as it is the customer’s personal custody once it has left our premises.

7.7 All items are quality controlled and checked for any faults before they are dispatched. Should you receive an item that is not in perfect condition please contact us immediately by email or phone.

8. Returns

8.1 We want you to love our Jewellery! But if for any reason you are unhappy with your purchase we are happy to offer a  refund or exchange, All Jewellery items should be returned unused, and with all return tags still attached. 

8.2 If you want to return your purchase you can do so within 7 days after the package has been delivered to the delivery address. In order to process your return correctly, make sure you fill in the information on the packing list that you received with your order and send it back to the address listed on the packing list. Please send your package back with the same postorder company that you have received it with. We will refund you what you paid for your order but not the delivery or return charge.

8.3 To arrange a return please email sales@nataliedissel.com quoting your name, address, details of the product, a photo (if necessary), the reason for return and whether you require a refund or replacement.

8.4 Any item being returned must be returned in their original packaging. Every item comes with a tag attached to the item. If the seal on the tag, the tag itself or the way the tag is attached is damaged or broken, the item can not be returned and no refunds will be made.

8.5 Returns that are damaged or soiled may not be accepted and may be sent back to the customer on their costs and/or a refund refused. 

8.6 The item is your responsibility until it reaches us therefore we cannot accept responsibility for any items lost or stolen in transit. Any item returned after the stated time period will only be refunded at our discretion.

8.7 Sale items and made to order items are non-refundable and non-returnable. Where we have specifically manufactured a product at the request of the customer then that product cannot be returned.

If you have any queries regarding our returns policy, please send email to sales@nataliedissel.com.

9. Import tax and Customs duties

9.1 Products shipped to other countries may be subject to those countries' taxes and/or duties. You will be responsible for paying such Taxes and Duties.

9.2 You must comply with all laws and regulations of the country to which our products are shipped. You must not purchase any of our products where importation of that product may be restricted or prohibited. 

9.3 Customs policies vary widely from country to country so you should contact your local customs authority for further information.

10. Warranties

10.1 Natalie Dissel Jewellery provide a warranty for its products against faulty materials or workmanship (or both) provided:
(a) All claims under this warranty are received after delivery of the goods within the specified warranty periods below.
(b) The customer gives us notice of any defect in the goods within 3 days of such defect becoming apparent.
(c) The customer has complied with all specific recommendations of Natalie Dissel Jewellery.

Warranty periods for items are as follows:
- Solid 14K/18K Gold items: Warranty Timeframe of 1 year.
- Bespoke items: Warranty timeframe of 2 years.
- Contemporary items (Sterling Silver & 18K Gold vermeil  items): Warranty timeframe of 6 months.

10.2 We may, at our sole option, repair or replace a defective product or provide a refund of the purchase price.

10.3 Any such repair will be done at such a place as we will specify. The customer is responsible for delivery of the product to the address specified by us.

10.4 This warranty will not apply if the product is repaired by any person not authorised by Natalie Dissel Jewellery to do such repairs or if the products are used other than for the purpose for which they were intended.

10.5 This warranty is exclusive and all other warranties, descriptions, representations or conditions as to fitness or suitability for any purpose, tolerance to any condition, merchantability or otherwise whether of like nature or not and whether expressed or implied by law trade custom or otherwise are expressly excluded.

10.7 Natalie Dissel Jewellery are not in any way liable for general wear and tear; accidental damage including scratches, dents or marks to any metal surface; or loss of gemstones.

11. Intellectual Property

11.1 This website contains Intellectual Property Rights including copyrighted material, trade secrets and proprietary information owned by Natalie Dissel Jewellery. This Agreement does not grant to you any rights to patents, copyrights, trade secrets, trade names, trademarks (whether registered or unregistered), domain names or any other rights, functions or licences in respect of the Website or any material or information appearing on the Website or any products offered by Natalie Dissel Jewellery. You may not create any derivative work or technology based upon any trade secret, Intellectual Property Rights, confidential or proprietary information of Natalie Dissel Jewellery. Furthermore, you may not sub-license, assign, transfer, sell or make any other commercial use of your access to the Website or the products.

11.2 You shall not adapt or use any trademark, service mark, trade name, logo or domain name similar to or likely to be confused with those of Natalie Dissel Jewellery, or take any other action that infringes upon or impairs Natalie Dissel Jewellery’s trademark or other Intellectual Property Rights.

11.3  Natalie Dissel Jewellery is the sole owner of all Intellectual Property Rights, and in particular the copyright, trademarks, database and patents, in the Website and in any software, application, graphics, images, video, audio, text and other materials used therein, including the organisation and selection of the materials contained therein. In addition, except as otherwise expressly set forth or provided in this Agreement. Natalie Dissel Jewellery shall retain all ownership rights in and to all content displayed on the Website, including copies of data transferred or received by you through the Website.

11.4 Natalie Dissel Jewellery retain the rights to all designs created including but not limited to all custom designed pieces, signature collection pieces and the designs for clients creating an original setting to make, reproduce and display.

11.5 Any other use of content on the website, including but not limited to the modification, distribution, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any material, information, software, products or services obtained from the website, or use of the website for purposes competitive to Natalie Dissel Jewellery, is prohibited

11.6 “Intellectual Property Right” means any patent, trade mark, service mark, copyright, moral right, right in a design, know-how and any other intellectual or industrial property rights, anywhere in the world whether or not registered.

12. Privacy

12.1 By agreeing to the terms and conditions of this Agreement. You are also agreeing to the terms of Natalie Dissel Jewellery Privacy Policy available here.

13. Links and Applications

13.1 The website may contain links or other content related to websites, products and/or services offered by third parties. Natalie Dissel Jewellery has no control over any such links, content, websites, products or services or any information provided or transmitted via such links, websites, products or services, or otherwise provided by any such third party. You acknowledge and agree that Natalie Dissel Jewellery is not responsible for the availability of such third party links, content, websites, products or services and will not be responsible or liable for any content, advertising, products or other materials contained therein or the business practices or privacy practices related thereto. You warrant and agree that Natalie Dissel Jewellery will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such link, website, content, product and/or service.

13.2 Natalie Dissel Jewellery may include on the website advertisements on its own behalf or paid advertisements on behalf of third parties. By clicking on the advertisements, you may be redirected to a website of the advertiser or receive other messages, information or offers from the advertiser. You acknowledge and agree that Natalie Dissel Jewellery is not liable or responsible for the content, products or services of such advertisers or the websites, links, information, messages, offers or privacy practices of such advertisers. You are wholly liable for all communications and transactions with advertisers.

14. Disclaimers

14.1 All reasonable care is taken to ensure that images appearing on this website reflect as accurately as possible the products and we try our best to be as accurate as possible in our product descriptions. However, we do not warrant that the product image, description or other content of this website are accurate, complete, reliable, current, or error-free. All features, content, specifications, sizes and prices of products and services described or depicted on the website are subject to change at any time without notice. Certain weights, measures and similar descriptions may be approximate and are provided for convenience only. Packaging may vary from that shown.

14.2 You acknowledge and agree that the website is provided "as is", and therefore you will not have any claim or demand against Natalie Dissel Jewellery, or any of the foregoing's officers, directors, shareholders, employees, sub-contractors, representatives or agents with respect to any website. The use of the website is at your sole risk. Natalie Dissel Jewellery expressly disclaims all warranties of any kind, express or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, security or accuracy.

14.3 Natalie Dissel Jewellery shall have no liability to the customer if Natalie Dissel Jewellery is unable to perform its obligations due to events outside Natalie Dissel Jewellery’s control.

15. Governing Law

15.1  The laws of The Netherlands govern any contract arising out of this website, and all disclaimers, terms and conditions and terms of use and the parties agree to the exclusive jurisdiction of the Dutch Courts.